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Customer Service Excellence
workplace readiness · beginner
2 weeks8 lessons5h total
Free
How to deliver excellent customer service in PNG businesses. Suitable for retail, banking, hospitality, and any role that involves dealing with customers.
Course Outline
Customer Service Foundations
- What customers expect in PNG businesses25m
- First impressions and professional appearance45m
- Listening skills — understanding what customers need45m
- Handling customer complaints professionally45m
Practical Customer Service
- Telephone customer service in PNG45m
- Serving customers from different provinces and cultures45m
- When to escalate — involving your supervisor25m
- Going beyond the basics — creating loyal customers45m